As another possibility, make sure that you have the correct "City" with its associated latitude and longitude in the site menu of the scope. If you don't, this will make alignment difficult of not possible. The best way to assure that you have the best alignment, is to enter the specific latitude and longitude of your location into the scope, by either using a GPS, or by calling your nearest airport for these coordinates.

Again, proper tracking assumes proper alignment, including finding Polaris and 2 alignment stars which you have all centered in your eye piece.

Hope this helps. Please let me know.

Ralph J.